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	Key Performance Indicators For Dummies by Bernard Marr
	Price : Rs 499.00
	Your Price : Rs 424.15

Key Performance Indicators (KPIs) help organizations understand how well they are performing in relation to their strategic goals and objectives. KPIs offer a framework to learn about the success of individuals, teams, projects and organizations - and help create a culture of high performance. In this book you`ll find the essential Indicators that are useful to all kinds of businesses - plus guidance on how to develop your own unique KPIs that best suit your organization or industry. You`ll also find a wealth of guidance for how best to use KPIs to drive performance in your business.

Book Features:

Getting Started with Key Performance Indicators
Implementing and Using KPIs Effectively
Developing Financial KPIs
Developing Customer, Sales and Marketing KPIs
Developing Operational and Internal Process KPIs
Measuring Your Most Important Assets: Developing HR and People KPIs
The Part of Tens

Table of Contents:

Introduction

Part I: Getting Started with Key Performance Indicators

Chapter 1: Introducing Key Performance Indicators (KPIs)
Chapter 2: Types, Targets and KPI Mistakes
Chapter 3: Creating a Culture of Fact-Based Decision-Making
Chapter 4: Organizing Your KPIs

Part II: Implementing and Using KPIs Effectively

Chapter 5: Developing a KPI
Chapter 6: Use it or lose it: Turning KPIs into Insights
Chapter 7: Spreading the Word: Reporting and Communicating KPIs Effectively

Part III: Developing Financial KPIs

Chapter 8: The Holy Grail of Business: Revenue and Profit KPIs
Chapter 9: The Ones You Can`t Take Your Eyes off: Liquidity and Cash Flow KPIs
Chapter 10: Reporting to the Masters: Shareholder and Value-Added KPIs
Chapter 11: Measuring Your Financial Efficiency

Part IV: Developing Customer, Sales and Marketing KPIs

Chapter 12: The Customer is Always Right: Measuring Your Customer Success
Chapter 13: Measuring the Market and Your Place in It

Part V: Developing Operational and Internal Process KPIs

Chapter 14: Measuring Project Performance
Chapter 15: Measuring Internal Efficiency and Quality
Chapter 16: Measuring IT Performance

Part VI: Measuring Your Most Important Assets: Developing HR and People KPIs

Chapter 17: Measuring People Performance
Chapter 18: Measuring Human Resources Performance

Part VII: The Part of Tens

Chapter 19: Ten Tips for Developing Effective KPIs
Chapter 20: The Ten Biggest KPI Mistakes to Avoid
Chapter 21: The Top Ten KPIs to Use

Index ISBN - 9788126554683

Pages : 320