Best Book Mart

SUBJECTS

ADV. SEARCH

Home > Subjects > Others

	Managing In The Service Economy by James L. Heskett
	Price : Rs 1300.00
	Your Price : Rs 1170.00

Book Summary of Managing in the Service Economy
The industrial revolution is over and the service revolution has begun. Managing in the Service Economy presents an intensive analysis of the new trend setting management approaches that have given leading service companies clear competitve advantage. From large multinationals to local hospitals, professional services, and transportation firms, they all share the same strategy for success-what the author terms "strategic service vision." Strategic service vision is a four-point blueprint for service managers-targeting a market segment, conceptualizing how the service will be perceived by consumers, focusing on an operating strategy, and finally, designing an efficient delivery system that transforms the vision into action. Managing in the Service Economy offers valuable lessons for managers in the service sector. isbn
9780875841304

Pages : 241

Payment accepted by All Major Credit and Debit Cards, Net Banking, Cash Cards, Paytm, UPI, Paypal. Our payment gateways are 100% secure.

Check Delivery

Books by Same Author

10%

Managing in the Service Economy
by James L. Heskett

10%

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
by James L. Heskett , Sasser W. Earl Jr. , Joe Wheeler

Books of Similar Interest

10%

The King Of The Dark Chamber
by Rabindranath Tagore

15%

Handbook of Analytical Techniques in Concrete Science and Technology
by James J. Beaudoin V. S. Ramachandran

15%

Critical Theory and International Relations: A Reader
by Steven C. Roach

Objective flowriculture
by Arvinder Singh , Namita

15%

Power Semiconductor Drives
by P. Venkateswara Rao