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The Ownership Quotient: Putting The Service Profit Chain To Work For Unbeatable Competitive Advantage
by James L. Heskett , Sasser W. Earl Jr. , Joe Wheeler
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Book Summary of The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business.isbn
Pages : 225
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