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Description:
Do you struggle to communicate with others?
Would you like to get more out of your business interactions?
By developing your assertiveness and becoming aware of your strengths and weaknesses, you can learn how best to modify your behaviour in social and business interactions, thus improving your career prospects and enhancing your social life. Develop Your Assertiveness offers simple techniques that will help you become more assertive. Packed with examples and exercises, it is an invaluable self-help guide covering topics such as:
¢ the importance of choice of behaviour
¢ tension control
¢ self awareness and self-esteem
¢ relationships
¢ making and refusing requests
¢ dealing with problem people
¢ tricky situations
If you work through the exercises and activities Develop Your Assertiveness includes, practising face-to-face dialogue with friends, colleagues or a group, you will be able to measure your progress and reach your goal.
Contents: Introduction ¢ To be, or not to be? ¢ Conditioning ¢ Appropriate behaviour choice ¢ Prepare to assert yourself ¢ Tension control ¢ Inner Calm ¢ Positive thinking ¢ Self-awareness and self-esteem ¢ Positive self-image ¢ Positive language ¢ Positive affirmations ¢ Positive outcomes ¢ Right and wrongs ¢ Everyone`s basic rights ¢ Now and then ¢ How assertive are you? ¢ Now see hear ¢ Listening ¢ The art of small talk ¢ Conflict resolution ¢ Body talk ¢ Body language ¢ Relationships ¢ Matching ¢ Mirroring ¢ Why bother to match and mirror? Relationships with relatives ¢ Words and phrases ¢ Direct, assertive communication ¢ Honesty ¢ Spontaneity ¢ Power ¢ Confident delivery ¢ Volume and intonation ¢ Projection ¢ Position and status ¢ Yes and no ¢ Making and refusing requests ¢ Broken record technique ¢ Problem people ¢ The irate ¢ The stayer ¢ The rabbit ¢ Your boss ¢ The critic ¢ Tricky situations ¢ Giving criticism ¢ Compliments ¢ Asking for a rise, promotion or career move ¢ Being interviewed ¢ Presentations ¢ Meetings ¢ Conclusion
About the Authors: Sue Bishop is a trainer and consultant. She is the author of several training sourcebooks (also published by Kogan Page).
Target Audience: General Public.
Special prices are applicable to the authorised sales territory only.
Prices are subject to change without prior notice. ISBN 9780749460013
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Pages : 142
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