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	Develop Your Assertiveness, 3/E by Sue Bishop
	Price : Rs 250.00
	Your Price : Rs 225.00

Develop Your Assertiveness, 3rd edition, offers simple techniques that will help you become more aware of your strengths and weaknesses, so that you can learn how best to modify your behaviour in social and business interactions. Being more confident and learning how best to communicate with your colleagues will enable you to create win-win situations, thus improving your career prospects and enhancing your social life.

Packed with examples and exercises, this essential guide covers topics such as:

• the importance of choice of behaviour

• tension control

• self-awareness and self-esteem

• relationships

• making and refusing requests

• dealing with problem people

• tricky situations

• assertiveness online

Work through the exercises and activities in Develop your Assertiveness to measure your progress and reach your goals.

Contents:

Introduction

Chapter 1: To be, or not to be? • Conditioning • Appropriate behaviour choice

Chapter 2: Prepare to assert yourself • Tension control • Inner calm

Chapter 3: Positive thinking • Self-awareness and self-esteem • Positive self-image • Positive language • Positive affirmations • Positive outcomes

Chapter 4: Rights and wrongs • Everyone’s basic rights

Chapter 5: Now and then • How assertive are you?

Chapter 6: Now see hear • Listening • The art of small talk • Conflict resolution

Chapter 7: Body talk • Body language

Chapter 8: Relationships • Matching • Mirroring • Why bother to match and mirror? • Relationships with relatives

Chapter 9: Words and phrases • Direct, assertive communication • Honesty • Spontaneity

Chapter 10: Power • Confident delivery • Volume and intonation • Projection • Position and status

Chapter 11: Yes and no • Making and refusing requests • Broken record technique

Chapter 12: Problem people • The irate • The stayer • The rabbit • Your boss • The critic

Chapter 13: Tricky situations • Giving criticism • Compliments • Asking for a rise, promotion or career move • Being interviewed • Presentations • Face to face meetings

Chapter 14: Evolving technologies • Social networking • Texting • E-mails • Virtual workplaces • Virtual meetings • Instant messaging • Video conferencing ISBN - 9780749466985

Pages : 168