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Develop Your Assertiveness, 3rd edition, offers simple techniques that will help you become more aware of your strengths and weaknesses, so that you can learn how best to modify your behaviour in social and business interactions. Being more confident and learning how best to communicate with your colleagues will enable you to create win-win situations, thus improving your career prospects and enhancing your social life.
Packed with examples and exercises, this essential guide covers topics such as:
• the importance of choice of behaviour
• tension control
• self-awareness and self-esteem
• relationships
• making and refusing requests
• dealing with problem people
• tricky situations
• assertiveness online
Work through the exercises and activities in Develop your Assertiveness to measure your progress and reach your goals.
Contents:
Introduction
Chapter 1: To be, or not to be? • Conditioning • Appropriate behaviour choice
Chapter 2: Prepare to assert yourself • Tension control • Inner calm
Chapter 3: Positive thinking • Self-awareness and self-esteem • Positive self-image • Positive language • Positive affirmations • Positive outcomes
Chapter 4: Rights and wrongs • Everyone’s basic rights
Chapter 5: Now and then • How assertive are you?
Chapter 6: Now see hear • Listening • The art of small talk • Conflict resolution
Chapter 7: Body talk • Body language
Chapter 8: Relationships • Matching • Mirroring • Why bother to match and mirror? • Relationships with relatives
Chapter 9: Words and phrases • Direct, assertive communication • Honesty • Spontaneity
Chapter 10: Power • Confident delivery • Volume and intonation • Projection • Position and status
Chapter 11: Yes and no • Making and refusing requests • Broken record technique
Chapter 12: Problem people • The irate • The stayer • The rabbit • Your boss • The critic
Chapter 13: Tricky situations • Giving criticism • Compliments • Asking for a rise, promotion or career move • Being interviewed • Presentations • Face to face meetings
Chapter 14: Evolving technologies • Social networking • Texting • E-mails • Virtual workplaces • Virtual meetings • Instant messaging • Video conferencing ISBN - 9780749466985
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Pages : 168
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