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Customer Care Excellence, 4/e: How to create an effective customer focus

	Customer Care Excellence, 4/E: How To Create An Effective Customer Focus by Sarah Cook
	Price : Rs 295.00
	Your Price : Rs 265.50

	The book places a great emphasis on the strategic aspectss of customer care-gaining commitment, listening to customers, developing a customer-care ethos and motivatin gemployees to deliver excellent service-in ensuring successful results. ISBN : 8175542055

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