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It Service Management: A Guide for Itil Foundation Exam Candidates ,2/e

	It Service Management: A Guide For Itil Foundation Exam Candidates ,2/E by Aidan Lawes, Richard Griffiths, Ernest Brewster
	Price : Rs 895.00
	Your Price : Rs 805.50

A really useful guide which introduces and explains IT Service Management to Foundation Examination candidates and to anyone looking co gain an understanding of the ITIL service management framework. This book is unique in that, as well as providing a revision aid to exam candidates, the authors have used their collective experiences to help readers actually understand ITIL, not lust memorise it.

For those working in IT or service management and for anyone looking to develop an IT career, this book is a must-have. It condenses the essence of the 2.000 pages of the main library into an easy-to-read description of the ITO_ service management life cycle, principles and processes. The real-life examples help those new to the world of IT and service management. This new edition includes the new processes of: business relationship management: design coordination: strategy management for IT services; transition planning and support.

Salient Features

Fully aligned to the 2011 edition of ITIL
Self-contained chapters which can be read in 5-10 minutes
Easy-to-read summaries
Exam technique tips
Shows how organisations can reap the benefits of better performance, consistency and lower costs
ISBN - 9781906124939

Pages : 200

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It Service Management: A Guide For Itil Foundation Exam Candidates ,2/E

by Aidan Lawes, Richard Griffiths, Ernest Brewster