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It Service Management A Guide For Itil V3 Foundation Exam Candidates
by Ernest Brewster, Richard Griffiths, Aidan Lawes & John Sansbury
Price :
Rs
295.00
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265.50
10
A fabulous new guide introduces ITIL V3 both to Foundation Examination candidates and to professionals who require a practical understanding of IT Service Management.
This book is unique. It represents a very different approach in that the authors have used their collective experiences to help readers actually understand ITIL, not just memories it. This will give candidates a winning edge in the exam because they will have the potential to actually work out the right answer, not just rely on a head full of rapidly vanishing facts, figures and jargon.
The book is also a must-have for service managers who need to develop an appreciation of the subject in order to build expertise of real value to their organizations.
¢ Self-contained chapters which can be read in 5 “ 10 minutes
¢ Easy-to-read summaries
¢ Exam technique tips
¢ Reap the benefits of better performance, consistency and lower costs
ISBN-9781906124199
Pages : 216
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