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  THE NORDSTROM WAY TO CUSTOMER SERVICE EXCELLENCE, 2ND ED
 

The Nordstrom Way To Customer Service Excellence, 2Nd Ed

by Robert Spector, Patrick D. Mccarthy
  Price : Rs 299.00
  Your Price : Rs 254.15
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  Virtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune`s "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its position in the hard-hit retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss during the recent economic downturn. The Nordstrom Way to Customer Service, Second Edition explains what every business can learn from the world`s most famous customer-service-driven company.ISBN - 9788126536467
 


Pages : 240
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