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Appreciative Inquiry For Change Management
by Sarah Lewis, Jonathan Passmore, Stefan Cantore
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power of imagination to produce change ¢ The power of positive emotional energy to achieve change ¢ The belief that language is creative ¢ Belief in the place and power of stories in organizational life ¢ Summary ¢ The development of conversational approaches to organizational change ¢ Where does the story begin? ¢ What is the history of Appreciative Inquiry? ¢ Why is Appreciative Inquiry becoming popular? ¢ Postmodernism ¢ Appreciative Inquiry and the information revolution ¢ Appreciative Inquiry and globalization ¢ Appreciative Inquiry and the human search for hope ¢ Appreciative Inquiry meets a need for connection in organizations ¢ Summary ¢ Appreciative Inquiry: how do you do it? ¢ Introduction ¢ Preparing for change ¢ Define ¢ Discovery ¢ Dream ¢ Design ¢ Destiny ¢ Summary ¢ PART TWO: Advanced ideas and practice ¢ The power of the question ¢ Introduction ¢ Not locks and keys ¢ Looking at questions ¢ Summary ¢ The power of conversation ¢ Introduction ¢ What is conversation? ¢ The power of conversation to transform ¢ The fear of conversation ¢ Understanding the fears and ambivalence towards conversation ¢ Some issues for the conversational practitioner to consider ¢ The ambivalence of organizations towards conversation ¢ How can a conversational practitioner support powerful conversations within organizations? ¢ The inner life of the conversational practitioner ¢ What will we as conversational practitioners bring to our work with organizations? ¢ Summary ¢ Extending practice: working with story in organizations ¢ Introduction ¢ The common ground with the conversation-based approach to organizational change ¢ Using story ¢ Working with story ¢ Sense making: creating temporary moments of clarity in an unclear world ¢ Summary ¢ Developing your conversational practice ¢ Introduction ¢ Common themes ¢ The World Cafe ¢ Open Space ¢ Future Search ¢ The Circle ¢ A real-life example of using conversational processes to achieve organizational rebirth ¢ Bringing them all together ¢ Summary ¢ Becoming an appreciative conversational practitioner ¢ Introduction ¢ Purpose ¢ Working spirit-fully ¢ Appreciative practice skills ¢ Summary ¢ PART THREE: Using conversational approaches in the organization ¢ How to introduce Appreciative Inquiry and related approaches to your organization ¢ Introduction ¢ Guidance in getting started: commissioning conversations ¢ Moving to the 4D cycle: common blocks and how to overcome them ¢ Summary ¢ Case study: Using Appreciative Inquiry at BP Castrol Marine - David Gilmour and Anne Radford ¢ Introduction ¢ The organization ¢ The organization challenge ¢ Selecting the approach ¢ Appreciative leadership ¢ Mix of AI and other methodologies ¢ Objectives for the change process ¢ Description ¢ Introduction of appreciative leadership: managers and regional sales teams ¢ The Easy Business vision ¢ Outcomes ¢ Reflections and lessons learnt ¢ Case study: Revitalizing corporate values in Nokia - Caryn Vanstone and Bruno Dalbiez ¢ Introduction ¢ The organization ¢ The organization challenge ¢ Selecting the approach ¢ Description of the project experience ¢ Outcomes so far ¢ Reflections and learning ¢ Summary ¢ Case study: World CafA - Arian Ward, Paul E Borawski and Juanita Brown ¢ Introduction ¢ The organization ¢ The organization challenge ¢ Selecting the approach ¢ Aims for the change ¢ Description ¢ Outcomes ¢ Reflections ¢ Case study: Applying Appreciative Inquiry to deliver strategic change: Orbseal Technology Center - Jacqueline M Stavros and Joe R Sprangel Jr ¢ Introduction ¢ The organization ¢ The organization challenge ¢ The role of decision making ¢ Selecting the approach (why AI and SOAR framework) ¢ Description of the project experience ¢ The outcomes ¢ Reflections and learning ¢ Appendix: Resource list ¢ References ¢ Index.
About the Author: Sarah Lewis is a chartered occupational psychologist, an associate fellow of the British Psychological Society, and a founder member of the Association of Business Psychologists.
Jonathan Passmore is a chartered occupational psychologist and a Fellow of the Chartered Institute of Personnel and Development. He is also Editor of Excellence in Coaching and Psychometrics in Coaching, both published by Kogan Page in association with the Association for Coaching.
Stefan Cantore is a consultant in the areas of leadership and organizational development.
Special prices are applicable to the authorised sales territory only.
Prices are subject to change without prior notice. ISBN 9780749463557
Pages : 232
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