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Warehouses are an integral link in the modern supply chain, ensuring that the correct product is delivered in the right quantity, in good condition, at the required time with the correct documentation: in effect, the perfect order. The effective management of warehouses is vital in minimizing costs and ensuring the efficient operation of any supply chain.
Warehouse Management is a complete guide to best practice in warehouse operations. Covering everything from the latest technological advances to current environmental issues, this book provides an indispensable companion to the modern warehouse. Supported by case studies, the text considers many aspects of warehouse management, including:
• cost reduction
• productivity and performance measures
• resource management
• warehouse operations
• warehouse technology
In this second edition, there are even more case studies from companies who have achieved improvements and cost savings through the introduction of new technology and equipment, leaner processes and environmental initiatives. There are more photographs of the equipment and also links to videos where you can see the equipment and technology in action. Gwynne provides updates on current and potential future advances in warehouse management whilst tackling the issues that are challenging today’s managers. These include the pressure on managers to reduce order lead times, increase productivity, reduce cost, improve customer service at least cost to the environment whilst ensuring the health and safety of staff employed in the warehouse.
A large glossary of terms and acronyms together with various warehouse management tools can be downloaded from the accompanying website, details of which are given inside.
There are also online resources available for operators, teachers and lecturers on the Kogan Page website. Examples include warehouse audits, space calculations, PowerPoint slides, videos and lists of useful websites.
Contents:
Introduction
Chapter 1: The role of the warehouse • Introduction • Types of warehouse operation • Why do we hold stock? • Warehouse location • Number of warehouses • Supply chain trends affecting warehouses • The growth of e-fulfilment and its effect on the warehouse • Specialized warehousing • Summary and conclusion
Chapter 2: Role of the warehouse manager • Introduction • Warehouse trade-offs • The warehouse manager’s challenges • Lean warehousing • People management • People challenges • Attracting and retaining warehouse employees • An ageing and constantly changing workforce • Operating hours • Training • Warehouse audit • Quality systems • Summary and conclusion
Chapter 3: Warehouse processes: receiving and put-away • Introduction • Receiving • Pre-receipt • In-handling • Preparation • Offloading • Checking • Cross docking • Recording • Quality control • Put-away • Summary and conclusion
Chapter 4: Warehouse processes: pick preparation • Introduction • Preparation • Warehouse pick area layout • Summary and conclusion
Chapter 5: Picking strategies and equipment • Introduction • Picker to goods • Goods to picker • Types of automated picking • Examples of automated picking systems • Handling equipment • Storage equipment • Summary and conclusion
Chapter 6: Order-picking methods • Introduction • Paper pick lists • Pick by label • Pick by voice • Barcode scanning • Radio frequency identification • Pick by light/pick to light • Put to light • Comparisons • Cost of errors • Deciding on type of picking system and equipment • Summary and conclusion
Chapter 7: Warehouse processes from replenishment to despatch and beyond • Introduction • Replenishment • Value-adding services • Indirect activities • Stock management • Stock or inventory counting • Cycle counting or perpetual inventory counts • The count itself • Security • Returns processing • Despatch • Role of the driver • Summary and conclusion
Chapter 8: Warehouse management systems • Introduction • Why does a company need a WMS? • Choosing a WMS • The process • Selecting the right WMS • What to look for in a system • Selecting a partner • Before the final decision • Implementation • Software as a service • Cloud computing • Summary and conclusion
Chapter 9: Warehouse layout • Introduction • Data collection and analysis • Space calculations • Aisle width • Other space • Warehouse layout examples • Finding additional space • Summary and conclusion
Chapter 10: Storage and handling equipment • Introduction • Storage equipment • Storage options • Shuttle technology with a difference • Very high bay warehouses • Other storage media • Warehouse handling equipment • Vertical and horizontal movement • Automated storage and retrieval systems (AS/RS) • Specialized equipment • Recent technical advances • Summary and conclusion
Chapter 11: Resourcing a warehouse • Introduction • Processing activities • Other factors • Summary and conclusion
Chapter 12: Warehouse costs • Introduction • Types of costs • Return on investment (ROI) • Traditional versus activity-based costing systems • Charging for shared-user warehouse services • Logistics charging methods • Hybrid • Summary and conclusion
Chapter 13: Performance management • Introduction • Why do we need to measure? • What should we be measuring? • How to choose the right performance measures • Traditional productivity measures • New performance metrics • Hard and soft measures • Integrated performance models • Benchmarking • Balanced scorecard • Summary and conclusion
Chapter 14: Outsourcing • Introduction • The outsourcing decision • Core activity/core competence • Improvement in customer service • Cost reduction • Labour relations • Financial strategy • Flexibility • Role of third-party contractors • Preparing to outsource • Choosing the right partner • The transition • Managing a third-party relationship • Why contracts fail • The future of outsourcing • Summary and conclusion
Chapter 15: Health and safety • Introduction • Risk assessments • Layout and design • Fire safety • Slips and trips • Manual handling • Working at height • Vehicles • Forklift trucks • Warehouse equipment legislation • First aid • Summary and conclusion
Chapter 16: The warehouse and the environment • Introduction • Legislation and other pressures • Warehouse energy usage • Energy production • The environment and waste • Packaging • Pallets • Stretch wrap • Cartons • Labelling • Product waste • Waste disposal • Hazardous waste • Forklift trucks • Summary and conclusion
Chapter 17: The warehouse of the future • Introduction • Context • Views of the future: the landscape • Views of the future: the warehouse • Other advances • Summary and conclusion
Appendices • References • Useful websites • Glossary • Index
ISBN - 9780749469344
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Pages : 448
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