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	Global Services by Mark Kobayashi-Hillary & Dr. Richard Sykes
	Price : Rs 295.00
	Your Price : Rs 265.50

Description: Outsourcing gurus Kobayashi-Hillary and Sykes offer a groundbreaking new framework for technology-enabled services, their globalisation and factors shaping their sourcing and supply.

Global Services: Moving to a Level Playing Field breaks the mould of current management thinking on outsourcing by creating a new framework around technology-enabled and professionally-rich services, their globalisation, and the competitive factors shaping their supply and their sourcing.

• Knowledge processes • The maturing vendor community • The development of technology • The real matrix • The globalization of services • Skills needed for a future economy

Contents : Figures and tables • Authors • Foreword • Acknowledgment • Abbreviations • Glossary • Useful websites • Preface • The millennium • Business processes develop into knowledge processes • The maturing vendor community • The development of technology • The real matrix • The globalization of services • Skills needed for a future economy • The new globalization • Conclusion • Notes • Further reading • Index ISBN - 9781902505831

Pages : 218