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Foundations Of It Service Management Based On Itil V3 1St Edition
by Jan Van Bon, Arjen De Jong, Axel Kolthof
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3329.00
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2829.65
15
The industry classic guide on the topic of ITIL. This looks at Best Practices described in the ITIL V3 upgrade. Focusing on the Lifecycle approach, this covers Service Strategy, Service Design, Service Operation, Service Transition, and Continual Service Improvement. ISBN 9789087530570
Pages : 360
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