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Delivering cutting-edge coverage that includes the latest thinking and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE; 6e presents the basic principles and tools associated with quality and performance excellence using relevant, real-world illustrations and examples. The text thoroughly illustrates how these basic principles and methods have been put into effect in a variety of organizations. It also illustrates the relationship between basic principles and the popular theories and models studied in management courses. Excellent case studies focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific.
Key Features:
Thoroughly revised and updated, QUALITY AND PERFORMANCE EXCELLENCE, 6e
Using real-world examples to illustrate text concepts, each chapter now begins with a "Performance Excellence Profile" highlighting a recent Baldrige recipient whose practices have particular relevance to the chapter material
Numerous new boxed examples and cases have been added throughout, illustrating key ideas and themes as well as giving students hands-on opportunities to sharpen their critical-thinking skills
Chapter 9 now takes a broader perspective of employee engagement than in previous editions
Considerable flexibility is built into QUALITY AND PERFORMANCE EXCELLENCE, 6e to meet the unique needs of individual instructors -- and their students. After chapters 1 and 2, all other chapters can be sequenced in almost any order
Unlike most books on quality, QUALITY AND PERFORMANCE EXCELLENCE, 6e is organized according to traditional management topics. This student-friendly organization helps readers see the parallels between quality principles and management theories in areas such as organizational design and leadership
Part II introduces the importance of quality and performance excellence from a strategic perspective, the idea of customer-supplier relationships, and the role of organizational design. Part III, Performance Excellence and Organizational Behavior, discusses the themes of teamwork and empowerment as well as relates quality to the topics of groups and motivation. Part IV deals with practices for making performance excellence a part of today`s organizations, focusing on leadership and the journey to performance excellenceISBN
9788131517284
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Pages : 460
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