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Description: It has never been more important to recruit and retain the right staff for your organization, keeping them engaged and motivated to do their best work. With the right talent a company can beat the competition and grow its market share.
Effective People Management gives reader a robust understanding of all the essential activities involved in managing staff and maintaining high performance “ from selection and interviewing to staff motivation, and from team building to delegating. It offers invaluable advice on how to:
¢ Be a truly effective leader
¢ Create a positive team culture
¢ Monitor performance and set standards
¢ Manage both up and down
¢ Influence others effectively
¢ Develop and reward staff on a limited budget
¢ Deal with problem staff and handle conflict
¢ Facilitate and manage change
With a range of international case studies to illustrate effective management in action and "snapshot ideas" that present the key principles in a ready-to-use format, Effective People Management will show you how to get the best out of yourself and the members of your team.
Contents: Leadership that inspires ¢ The art of leadership ¢ The case for vision with organizational values ¢ Leadership competencies ¢ The science of leadership ¢ Different styles of leadership ¢ What might people rely on to impose their authority? ¢ The differences between a manager and a leader ¢ What makes an effective leader? ¢ Creating a mission and vision (unleashing the power of purpose) ¢ Personal and organizational values ¢ Ethics and social responsibility ¢ Management that engages ¢ Introduction ¢ Your role and responsibilities as a manager ¢ What does it take to create a positive team culture and environment? ¢ Emotional intelligence ¢ Delegation ¢ Summary checklist ¢ Motivation to energize ¢ Introduction ¢ Defining motivation ¢ What is motivation? ¢ The process of motivation ¢ What ˜needs` motivate people? ¢ Motivators ¢ Motivation application ¢ Motivation in practice ¢ Creating a learning environment ¢ Introduction ¢ How ˜learning` manifests itself in an organization ¢ Creating a (departmental) learning and development plan ¢ Creating a departmental leadership programme ¢ Learning and development resources to take action ¢ Efficient and influential personal effectiveness ¢ Introduction ¢ The 80/20 rule “ managing your time ¢ The people element of managing projects ¢ Getting meetings to work effectively ¢ Staff recruitment: selecting and picking winners ¢ Introduction ¢ Starting the selection process for picking winners ¢ Interview preparation stage ¢ Carrying out the interview itself ¢ After the interview ¢ Induction ¢ Motivational performance management ¢ Introduction ¢ The manager and enhancement of performance ¢ Giving effective feedback ¢ The annual performance and development review scheme ¢ Recognizing and rewarding performance to celebrate achievement ¢ Introduction ¢ Rewarding performance ¢ Rewarding performance when no funds are available ¢ Is a reward always necessary? ¢ Career development ¢ Personal skill development ¢ Handling problem staff and conflict ¢ Introduction ¢ The stages of a team`s development ¢ Conflict in the organization ¢ Skills for resolving conflict ¢ Problem solving ¢ Stopping conflict from starting ¢ Handling a conflict situation ¢ Arbitration or handling conflict between others ¢ Problem solving to get results ¢ Introduction ¢ Problem solving and quality improvement process ¢ Step 1: Plan ¢ Step 2: Do ¢ Step 3: Check ¢ Step 4: Act ¢ Managing sustainable change ¢ Introduction ¢ How to aid and support your staff during change ¢ The impact of information technology ¢ The particular requirements for those working on a flexible or part-time basis ¢ Monitoring and managing remotely ¢ Virtual teams ¢ Managing redundancy ¢ Career management to progress ¢ Introduction ¢ Enhancing your profile ¢ Build your network of contacts ¢ Career planning ¢ Index.
About the Author: Pet Wellington is an internationally recognized management consultant who specializes in leadership, team building, business development, change management and customer care. She has facilitated assignments in blue-chip organizations, healthcare providers, United Nations agencies and government bodies.
Special prices are applicable to the authorised sales territory only.
Prices are subject to change without prior notice. ISBN 9780749462857
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Pages : 208
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