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IT Service Management A Guide for ITIL V3 Foundation Exam Candidates

	It Service Management A Guide For Itil V3 Foundation Exam Candidates by Ernest Brewster, Richard Griffiths, Aidan Lawes & John Sansbury
	Price : Rs 295.00
	Your Price : Rs 265.50

A fabulous new guide introduces ITIL V3 both to Foundation Examination candidates and to professionals who require a practical understanding of IT Service Management.

This book is unique. It represents a very different approach in that the authors have used their collective experiences to help readers actually understand ITIL, not just memories it. This will give candidates a winning edge in the exam because they will have the potential to actually work out the right answer, not just rely on a head full of rapidly vanishing facts, figures and jargon.

The book is also a must-have for service managers who need to develop an appreciation of the subject in order to build expertise of real value to their organizations.

¢ Self-contained chapters which can be read in 5 “ 10 minutes

¢ Easy-to-read summaries

¢ Exam technique tips

¢ Reap the benefits of better performance, consistency and lower costs
ISBN-9781906124199

Pages : 216