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At some time or another, every manager faces problems arising from employee under-performance, which can often be difficult to define and analyse. The difference between what people are doing and what you want them to do, known as the ‘performance gap’, can be considerable. Improving Employee Performance is a practical workbook designed to help diagnose the reasons for under-performance and implement appropriate solutions. In order to combat performance gaps, the author proposes a seven-step process, enabling the reader to •define the apparent problem •identify who is involved •ask probing questions •visualise the desired performance •find the root causes of the problem •synthesise solutions that will work •construct a problem- solving action plan Packed with useful examples and case studies, this is a process that, if used sensitively and skillfully, will enable any manager to increase his or her effectiveness. About Author: Nigel Harrison is a chartered psychologist and Chief Executive of ACT Consultants, a company that develops innovative solutions to real life performance problem in the workplace. ISBN - 9788175544543
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Pages : 128
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