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Review: " ... a useful companion for the aspiring executive"
-BUSINESS LIFE
This highly practical book brings together a wealth of essential knowledge and advice for managers"
-BUSINESS EXECUTIVE
Description: Do you want to climb the management ladder without having to work twenty-four hours a day? The Making of a Manager will help you to polish your managerial skills and show you how you can work smarter not harder.
Packed with handy tips, this book provides detailed information on everything a manager needs to know in order to operate successfully. Written in a lively, no-nonsense style, The Making of a Manager brings effective management alive by offering tips on:
• attaining a perfect memory in thirty minutes
• measuring and improving employee performance
• using meetings to get results
• dealing with problem employees, and
• moving up the career ladder.
Complete with advice on how to assess individual success as a manager, this insider’s guide to getting on in management provides practical insights into every available management technique (including the tricks some bosses would rather you didn’t know!).Contents: The Workings of a Manager • What Does a Manager Do? • Who Is a Leader? • How to Explode Your Personal Obstacles • Here’s How to Make a Go-For-It Bomb • Keep Your Emotional Spark Alive • Up the Career Ladder • Where Your Opportunities Are • How Will an Organization Measure You? • What You Have, Use; What You Don’t Have, Get! • Plug into Success through Networking • How to Get Organized and Stay Organized • The Place that Serves as Your Office • Stack Trays and Control Towers • A Calendar Is Watching After You • The Endless Task and Project List • How to Make The Most of Your Memory • A Pocket Full of Remembrances • A Perfect Memory in Thirty Minutes • How to Remember Those Special Occasions • How to Improve Your Powers of Observation and Awareness • Games Managers Play • Ways to Sharpen Your Seven Senses • How to Develop Your Own Training Programme • The Consistent and Inheritable Training Programme • Training Resources and Materials • A Training Outline and Training Record • How to Become an Effective Trainer • Three Areas Essential to Complete Training • A Simple Training Method • How to Build a Team of Trainers • The Selection of Trainer • The Training of a Trainer • How to Reward Your Trainers • How to Use Cross Training Effectively • A Cross Training Programme in Five Easy Steps • Let On-the-Job Training Occur Naturally • What to Do When Cross Training Hits a Snag • Has Anyone Been Cross Trained for Your Job? • How to Spread the Managerial Load • How to Build Jobs that Build People •The Purpose of a Job Description • Job Analyses Solve Many Mysteries • Job Outlines Build Strong Work Habits • Work Management Means Economic Survival • An Operations- Training Manual in Every Manager’s Bookcase • How to Develop a Manual to Suit Your Needs • A Training Programme Is What You Make It • How to Deal With Borrowers and Abusers • How to Prevent Borrowed Items from Becoming Strayed or Lost • How to Take Bad Breaks Out of Breakage • Create a Programme of Routine Inspections • How to Protect Your Time and Spend It Wisely • About Lending Money to Employees • How to Get the Most from What You • Have Purchase Wisely • A Forgotten Thing Is a Wasted Thing • How to Reduce Thefts • Systems of Maintenance and Repair Prevent Headaches • Even Junk Has Value • How to Be an Understanding and an Understood Boss • How to Be an Understanding Listener • How to Be an Understood Speaker • How to Bring a Conversation to an End • How to Earn The Respect of Your Employees • A Dozen Common Sense Ways to Earn the Respect of Your Employees • How to Get Along with Your Boss • Why Some Managers Dislike Their Bosses • Be of Value to Your Boss, and the Organization Will Value You • When the Boss Calls You into the Office, Be Prepared • How to Welcome a New Boss • Where, When, and How to Write Effectively • How to Write Letters, Memos, and Reports Effectively • Influence Your Employees Through the Organization’s Newsletter • How to Use a Bulletin Board Effectively • How to Use Meetings to Get Results • Ingredients of a Successful Meeting • Informal Meetings, Brief and Simple • How to Prepare for a Formal Meeting • How to Conduct a Formal Meeting • How to Record a Formal Meeting • How to Rate Your Meetings and Yourself • How to Speak Without Notes • How to Make Sensible Decisions • Recognize a Problem for What It Is • How to Reach a Sensible Decision • Your Decision Making System • Don’t Let Misleading Reports Sabotage Your Decisions • Don’t Let a Committee Undermine Your Decisions • How to Find Out What Your Employees Really Think • The Sound Off Questionnaire: How to Construct Your Own • How to Pinpoint a Specific Problem • How to Invite Employees to Sound Off • How to Protect the Employees’ Trust • How to Tabulate and Analyze the Responses • How to Harvest Profitable Ideas from Your Employees • Seeking Ideas While on the Job • Seeking Ideas in Meetings • Seek Ideas Through a Formal Programme • How to Help Troubled Employees • Anticipating and Recognizing Personal Problems • Getting the Troubled Employee to Talk • Finding Sources of Help • What Can You Do About Someone’s Problem? • Take the First Step When Necessary • Don’t Become a Victim • Remember Your Motives • How to Deal with an Angry Employee • How to Make a Clique Click • How and Why Cliques Get Started • Six Steps to the Successful Management of a Clique • How to Measure and Improve Employee Performance • What Are the Real Reasons for Performance Reviews? • The Performance Evaluation Form • The Rating System • When Should Performance Evaluations Be Made? • Getting Ready for the Performance Evaluation and Review • Overcoming Resistance to Performance Reviews • Conducting a Successful Performance Review • Something Else to Think About • How to Motivate Your Employees • Motive • Motivate • Motivation • How to Estimate an Employee’s Motivation • How to Bring About a Change in Motivation • When an Employee’s Words Are Not Backed with Deeds • Control and Test an Employee’s Motivation • How to Deal with Problem Employees • Why Workers Disobey • Dealing with Small and Serious Incidents • Discipline with a Sense of Balance • Repeated Incidents Signify a Troublemaker’s Choice • How to Tell an Employee Goodbye • What to Do When You Can’t Get Rid of a Problem Employee • Also Say Goodbye to Those Who Are Not Needed • How to Work the Hiring Process for All It’s Worth • Success or Failure Begins Here • Before the Hiring Process Begins, Be Prepared • How to Improve Your Hiring Skills • How to Assess Your Success as a Manager • The Test of Effective Management • The Test of Continuous Change • The Test of Emotional Stress •IndexISBN - 9788175546042
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Pages : 288
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