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Service Strategy Based On Itil V3: A Management Gu
by Jan Van Bon, Arjen De Jong, Axel Kolthof
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1952.00
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1659.20
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The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3 . A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. ISBN 9789087531249
Pages : 165
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