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Effective Apology challenges you to think about the fundamental value and importance of apology as it delivers detailed advice for making an apology that truly heals and renews. Kador explores the Five Rs of apology: Recognize the wrong and the person harmed, accept moral Responsibility for your actions, express Remorse, provide meaningful Restitution, and offer assurance that the offense will not be Repeated. Making apology work in the real world when and how to apologize, in what medium, and how to make it stick is made clear through over seventy examples of good and bad apologies drawn from the news, popular culture, and the experiences of Kador, his clients, and his friends.
The willingness to apologize signals strength, character, and integrity. Effective leadership is impossible without effective apology. John Kador shows how to craft and deliver a confident apology that will defuse resentment, reduce litigation, create goodwill, and transform a relationship ruptured by mistrust and disappointment into something stronger and more durable than it ever was before.
Table of Contents
PART I: PRACTICING APOLOGY
Chapter 1 The Age of Apology
Chapter 2 Why We Apologize and What It Accomplishes
PART II: THE FIVE DIMENSIONS OF EFFECTIVE APOLOGY
Chapter 3 Recognition
Chapter 4 Responsibility
Chapter 5 Remorse
Chapter 6 Restitution
Chapter 7 Repetition
PART III: APOLOGIZE FOR RESULTS
Chapter 8 When, Where, and How to Apologize
Chapter 9 How to Accept (and Reject) an Apol isbn
9781259005169
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