Best Book Mart

SUBJECTS

ADV. SEARCH

Home > Subjects > Others

	Customer Relationship Management by K. Govinda Bhat
	Price : Rs 550.00
	Your Price : Rs 550.00

Book Summary of Customer Relationship Management
Table Of Content

1. Introduction
2. CRM Strategy and CRM Building Blocks
3. Types of CRM
4. CRM in Marketing
5. Customer Life Cycle Care: Leveraging Customer Service to Achieve CRM Success
6. CRM in e-Business
7. CRM Planning
8. CRM Implementation
9. Sales Force Automation (SFA)
10. Call Centre
11. CRM and Data Warehousing
12. HRM in CRM
13. CRM: Customer Retention Strategy
14. CRM “ Opportunities and Challenges isbn
9788184885385

Payment accepted by All Major Credit and Debit Cards, Net Banking, Cash Cards, Paytm, UPI, Paypal. Our payment gateways are 100% secure.

Check Delivery

Books by Same Author

13%

Strategic Management
by Dr. K. Govinda Bhat,

13%

Bank Clerical Recruitment Test Guide
by Dr. K. Govinda Bhat

Customer Relationship Management
by K. Govinda Bhat

Books of Similar Interest

15%

Investment Banking: Valuation, Leveraged Buyouts and Mergers and Acquisitions
by JOSHUA ROSENBAUM, JOSHUA PEARL

15%

Agriculture in Dry Lands: Principles and Practice
by Arnon

20%

Single Surgical Procedures in Obstetrics and Gynaecology-31: Congenital Anomalies-A Colour Atlas of Longitudinal and Transverse Vaginal Septum
by Arun Nagrath

10%

A Manual on Crop Production Technology (Kharif and Rabi)
by Lokesh Kumar Jain

20%

Norwegian Wood
by Haruki Murakami

Support

Phone : +91-9266663909

Email : support [at] bestbookmart.com

Timing : 10:00 AM to 6:00 PM (Mon-Fri)

Quick Links

View Cart
My Account
Terms & Conditions
Privacy Policy
Return Policy