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	Successful Customer Service by Pauline Rowson
	Price : Rs 295.00
	Your Price : Rs 265.50

Streamline your customer service

Customers are king. And good customer service is vital for customer retention and loyalty. Whether you communicate with your customers online, via a cell centre or in person you`ll need a winning customer service approach.

This practical book shows you how to develop and retain a competitive edge using best practice customer service principles, such as how to deliver great service, motivate your staff, turn complaints to your advantage and turn satisfied customers into advocates for your brand.

This book will help you:

¢ Champion positive attitude in your staff

¢ Manage difficult customers effectively

¢ Turn customers into advocates for your business

¢ Increase customer retention and loyaltyISBN 9788130915029

Pages : 214

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