0
17 years of experience17 years of Excellence
SUBJECTS
ADV. SEARCH
Indian Books on Discounts
  Focusing on Your Customer
 

Focusing On Your Customer

by Pocket Mentor

  Price : Rs 195.00
  Your Price : Rs 175.50
Discount
10
In Stock
  Book Summary of Focusing on Your Customer
How to deliver value, gain loyalty, and drive long-term profits.

Closing individual sales, in most businesses, is not enough for success. Success depends on developing profitable lifetime relationships with customers. But gaining customer loyalty requires hard work, care, and attentiveness.

This book teaches you how to:

Understand the service-profit chain--and in particular the interrelationships among customer satisfaction, customer loyalty, employee capability, and company profitability
Build and refine a process for delivering extraordinary value to these key customers



About the Author
James L. Heskett has published extensively on customers, service, customer retention, employee capability, and profitability. He is Professor Emeritus at Harvard Business School, where he has taught courses in service management, business policy, marketing, business logistics, and general management since 1965. He is a co-author of The Service-Profit Chain and Service Breakthroughs: Changing the Rules of the Game and a CD-ROM for managers titled Service Success. isbn 9781422129753
 


Pages : 112
Credit Cards
Payment accepted by All Major Credit and Debit Cards, Net Banking, Cash Cards, Paytm, UPI, Paypal. Our payment gateways are 100% secure.
Check Delivery
Books by Same Author
10%
Developing A Business Case
by Pocket Mentor
10%
Focusing on Your Customer
by Pocket Mentor
Books of Similar Interest
10%
Banking
by N.T. Somashekar
20%
Batman: Detective Comics Vol. 6: Icarus (The New 52)
by MANAPUL, FRANCIS
20%
Desert Royal
by Jean Sasson
22%
DOA Detective Files: Trouble at the Taj
by Sonja Chandrachud
10%
High Court Citator (2 Vols.)
by Justice T.S. Doabia and Laxman R. Shinde
Best Book Mart
Support

Call Us Phone : +91-9266663909
Email Us Email : support [at] bestbookmart.com
Working Hours Timing : 10:00 AM to 6:00 PM (Mon-Fri)
Powered By
CCAvenue
SSL Protection