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Telephone Skills that Satisfy Customers

	Telephone Skills That Satisfy Customers by Rick Conlow, Doug Watsabaugh
	Price : Rs 245.00
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They`ve been around since 1876. They`re on every wall, desk and pocket in your life now. It`s easy to take the phone for granted. But with all the millions companies spend to reach people on TV, radio, the internet and direct mail, it only takes one bad moment on the phone to lose a customer forever. Learn how to use the telephone properly and professionally and create telephone moments of magic for your customers.

Telephone Skills That Satisfy Customers covers the basics of customer service excellence and demonstrates how to achieve it on the phone every day. You`ll learn how to:

¢ Keep a positive attitude

¢ Answer the telephone brilliantly

¢ Ask the right questions, listen effectively and add value

¢ Handle moments of truthISBN 9788130918389

Pages : 116

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