0
17 years of experience17 years of Excellence
SUBJECTS
ADV. SEARCH
Indian Books on Discounts
  Service Management
 

Service Management

by Bholanath Dutta

  Price : Rs 315.00
  Your Price : Rs 267.75
Discount
15
In Stock
  Every business house needs some type of service which can be made available only by the service sector. Thus service management is important not only in the services sector but also in every business enterprise - enterprise which is also dealing in physical products and some services being an integral part of business operations. This aspect focuses on the demand side of services which encourages service providers to provide quality service. Service industries are quite varied. The government sector, with its courts, employment services. hospitals, loan agencies, military services, police and fire departments, post office, regulatory agencies, and schools, are in the service business. The private non-profit sector, with its museums. charities, churches, colleges, foundations, and hospitals, are in the service business. A good part of the` business sector, with its airlines, banks, computer-service bureaus, hotels, insurance companies, law firms, management-consulting firms, medical practices, motion-picture companies, plumbing-repair companies, and real-estate firms, are in the service business. Many workers in the manufacturing sector, such as the computer operators, accountants, and legal staff are really service providers. In fact, they make up a "service factory" providing services to the "goods factory". Not only are there traditional service businesses, but also new types keep popping up to serve the needs of a changing population. Service Management encompasses fundamental understanding of services marketing and covers wide scope such as financial services, banking and insurance services, tourism and hotel industries, health care and hospital industries, education industries etc Salient Features: ¢ Discusses the basic and fundamental concepts of Service Management in a very simple and lucid manner to create better understanding of the subject. ¢ Covers BBM/B.Com courses as prescribed by various universities. ¢ Provides a comprehensive coverage of various conceptual aspects of Service Management.ISBN 9789380578781
 


Pages : 185
Credit Cards
Payment accepted by All Major Credit and Debit Cards, Net Banking, Cash Cards, Paytm, UPI, Paypal. Our payment gateways are 100% secure.
Check Delivery
Books by Same Author
13%
International Tourism Management
by Bholanath Dutta
15%
Knowledge Management Text & Cases
by Bholanath Dutta, B. Shivraj, B. Rose Kavitha  
International Tourism Management
by Bholanath Dutta
7%
Consumer Behaviour text and cases MBA VTU
by Dutta Bholanath
15%
Service Management
by Bholanath Dutta
Books of Similar Interest
18%
Contemporary Direct & Interactive Marketing, 2/e
by Lisa Spiller , Martin Baier
Indian Supply Chain Architecture
by B S Sahay, Ramneesh Mohan
7%
Corporate Accounting BBA 3rd Semester. MG. University ,3rd Edition
by S.P. Jain , K.L. Narang
20%
Globalisation Challenges and Opportunities : Sectoral Response of Indian Economy
by J.V. Prabhakara Rao
7%
Management Process and Organisation Behaviour MBA MG 1st Edition 2009
by Gupta shahi K., Joshi Rosy Walia
Best Book Mart
Support

Call Us Phone : +91-9266663909
Email Us Email : support [at] bestbookmart.com
Working Hours Timing : 10:00 AM to 6:00 PM (Mon-Fri)
Powered By
CCAvenue
SSL Protection