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Metrics are a hot topic. Executive leadership, boards of directors, management, and customers are all asking for data-based decisions. As a result, many managers, professionals, and change agents are asked to develop metrics, but have no clear idea of how to produce meaningful ones. Wouldn`t it be great to have a simple explanation of how to collect, analyze, report, and use measurements to improve your organization?
Metrics: How to Improve Key Business Results provides that explanation and the tools you`ll need to make your organization more effective. Not only does the book explain the ?why? of metrics, but it walks you through a step- by-step process for creating a report card that provides a clear picture of organizational health and how well you satisfy customer needs
ISBN: 9788132206163
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Pages : 300
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