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	Juran`S Quality Handbook by Juran
	Price : Rs 3250.00
	Your Price : Rs 2762.50

Contributors
Introduction to the Sixth Edition
Section 1: Key Concepts: What Leaders Need to Know About Quality
Chapter 1. Attaining Superior Results through Quality
Chapter 2. Quality`s Impact on Society and the National Culture
Chapter 3. The Universal Methods to Manage for Quality
Chapter 4. Quality Planning: Designing Innovative Products and Services
Chapter 5. Quality Improvement: Creating Breakthroughs in Performance
Chapter 6. Quality Control: Assuring Repeatable and Compliant Processes
Chapter 7. Strategic Planning and Deployment: Moving from Good to Great
Chapter 8. Business Process Management: Creating an Adaptable Organization
Chapter 9. The Juran Transformation Model and Roadmap
Chapter 10. A Look Ahead: Eco-Quality for Environmental Sustainability
Section II: Methods and Tools: What to Use to Attain Performance Excellence
Chapter 11. Lean Techniques: Improving Process Efficiency
Chapter 12. Six Sigma: Improving Process Effectiveness
Chapter 13. Root Cause Analysis to Maintain Performance
Chapter 14. Continuous Innovation Using Design for Six Sigma
Chapter 15. Benchmarking: Defining Best Practices for Market Leadership
Chapter 16. Using International Standards to Ensure Organization Compliance
Chapter 17. Using National Awards for Excellence to Drive and Monitor Performance
Chapter 18. Core Tools to Design, Control, and Improve Performance
Chapter 19. Accurate and Reliable Measurement Systems and Advanced Tools
Section III: Applications: Most Important Methods in Your Industry
Chapter 20. Product-Based Organizations: Delivering Quality While Being Lean and Green
Chapter 21. Service-Based Organizations: Customer Service at Its Best
Chapter 22. Self-Service Based Organizations: Assuring Quality in a Nanosecond
Chapter 23. Health Care-Based Organizations: Improving Quality of Care and Performance
Chapter 24. Continuous Process-Based Organizations: Quality Is a Continuous Operation
Chapter 25. Defense-Based Organizations: Assuring No Doubt About Performance
Section IV: Key Functions: Your Role in Performance Excellence
Chapter 26. Empowering the Workforce to Tackle the "Useful Many" Processes
Chapter 27. The Quality Office: Leading the Way Forward
Chapter 28. Research & Development: More Innovation, Scarce Resources
Chapter 29. Software and Systems Development: From Waterfall to AGILE
Chapter 30. Supply Chain: Better, Faster, Friendlier Suppliers
Chapter 31. Role of the Board of Directors: Effective and Efficient Governance
Appendix I: The Non-Pareto Principle, Mea Culpa
Appendix II: Sample Competency Matrices and Job Profiles.
ISBN-9780071070898