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The book draws on the diagnostic study of E-Governance projects in India, carried out with an objective to capture the inter-dependence of technology (IT), people (functionaries), processes and systems. The study employed a combination of participatory and management tools and techniques. Through in-depth analysis and academic rigour, the book covers the following vital aspects of E-Governance:
? Business Process Reengineering (BPR) and change management,
? Strategy formulation, and
? Citizen-centric E-Governance system design.
The book emphasises that the success of E-Governance initiatives hinges on institutional changes and not only on introduction of IT, and it requires a coherent integration of IT, people and the processes.
The National e-Governance Plan (NeGP) in India has provided a big platform for scaling up initiatives under E-Governance across the country. It offers big opportunity for the Government to transform its functioning. Though there have been a number of successful pilot projects under E-Governance in the country, a complete roll out will require successful handling of complex issues of system design ? process reengineering, work culture management, capabilities, organisational development, citizens? aspirations and so on.
The book provides invaluable insights about E-Governance system design and management, and will contribute significantly for operationalising NeGP.
ISBN - 9788177081695
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Pages : 500
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