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This new edition seeks to sharpen the focus on the customer-oriented e-business. The text is well-known for its thorough coverage of the MIS concepts and their applications. While exploring the role of MIS in the strategic management of business, this edition gives a well-rounded overview of the technological resources ? software, middleware and hardware. Consequently, design, development, architecture, and quality development of MIS are the main pillars of the book. Case studies and in-text examples based on Indian business organizations would provide the context for better understanding. NEW EDITION HIGHLIGHTS * New chapter on MIS and the e-enterprise * Focused coverage of role of MIS in strategic management of business * Extended discussion on information security * New section on impact of IT on the society * Enhanced coverage of ERP, SCM, CRM, E-CRM, * Rewritten chapter on DSS and GDSS * Extended coverage of data warehousing and knowledge management
ISBN-13: 9780070616349 ISBN-10: 0070616345
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