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People often assume that listening is easy, yet it`s the least understood communication skill. Many of us make little effort to learn or develop an ability to listen well. Poor listening is the cause of communication breakdowns in every area of life, particularly in personal relationships. This book suggests effective ways to become a better listener.Topics covered includeUnderstanding points of view – your own and other people`sCommunication techniques and rulesThe difference between hearing and listeningEstablishing rapport and setting boundariesBody language; how to respond, with and without wordsTaking risks and expressing feelings
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ISBN : 9788184958034
Pages : 128
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