Best Book Mart

SUBJECTS

ADV. SEARCH

Business Focused IT and Service Excellence, 2/e

	Business Focused It And Service Excellence, 2/E by David Miller
	Price : Rs 395.00
	Your Price : Rs 355.50

˜David Miller makes the reader think about how IT activities really contribute value to the business. Building on familiar techniques such as EFQM and ITIL V3, his models dig deep into how business value in IT can be analysed, assessed and improved. A good read for existing and aspiring CIOs`.

Bob Assirati “ Projects Director, office of Government Commerce (OGC).

IT plays a crucial role in the success of most businesses, and this radical re-think on service delivery helps create a more accurate alignment between the two. Based on a revolutionary, new service excellence model, it allows service providers to gain a clearer understanding of the businesses they serve, while providing customers with the tools neccessary to more effectively measure the service they receive.

Key areas covered include:

¢ The secret of delivering successful services
¢ How to identify shortfalls in service excellence
¢ Assessing IT skills and testing corporate IT governance
¢ Building service improvement programmes
¢ The new Maturity Model and the pressure of service providers
ISBN 9781902505886

Pages : 395

Payment accepted by All Major Credit and Debit Cards, Net Banking, Cash Cards, Paytm, UPI, Paypal. Our payment gateways are 100% secure.

Check Delivery

Books by Same Author

15%

CWAP CERTIFIED WIRELESS ANALYSIS PROFESSIONAL OFFICIAL STUDY GUIDE EXAM PWO-270
by DAVID A.WESTCOTT,DAVID D.COLEMAN,PETER MACKENZIE,BEN MILLER

10%

Business Focused IT and Service Excellence, 2/e
by David Miller

15%

Combustion Engineering Issues for Solid Fuel Systems (Exclusive with Ane Books Pvt Ltd)
by Bruce Miller & David Tillman

20%

Hindu Monastic Life: The Monks and Monasteries of Bhubaneswar
by David M. Miller, Dorothy C. Wertz

10%

Security Information and Event Management (SIEM) Implementation
by David R. Miller,

Books of Similar Interest

12%

Health, Poverty & Human Development: Perspectives and Issues
by Ulimiri V. Somayajulu, C.P. Prakasam, N. Audinarayana, K.E. Vaidyanathan

10%

Public Private Partnership in Infrastructure: Perspectives, Principles, Practices
by R. N. Joshi

15%

MARRIAGE, LOVE, CASTE AND KINSHIP SUPPORT: Lived Experiences of the Urban Poor in India
by Shalini Grover

10%

East India : Human Development Report (PB)
by NCAER

12%

Dynamics of Watershed Development and Livelihood in India
by S.S.P. Sharma & U.H. Kumar

Support

Phone : +91-9266663909

Email : support [at] bestbookmart.com

Timing : 10:00 AM to 6:00 PM (Mon-Fri)

Quick Links

View Cart
My Account
Terms & Conditions
Privacy Policy
Return Policy

Business Focused It And Service Excellence, 2/E

by David Miller