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Description: The breakdown of working relationships can be a damaging influence on any organization. Not only can the best product or service be undermined or destroyed, but companies are put at risk of costly litigation. When this happens, mediation offers a constructive tool to resolve workplace differences and grievances.
The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature of mediation, its uses and the skills needed to employ it. Presenting a range of techniques and processes and a number of case studies, the book offers effective advice for resolving conflict at all levels: one-on-one disputes, team discord and even boardroom wrangles.
The authors offer practical guidance on issues including: ¢ Why conflicts arise ¢ Dispute resolution methods ¢ Introducing mediation to the workplace ¢ Team mediation and group dynamics
Written primarily for those people in organizations who are on the front line and who have to anticipate, pre-empt or defuse conflicts on a daily basis, this book is an indispensable reference for those looking to promote productive working relationships.
Contents: Introduction ¢ Workplace Mediation: So what exactly is workplace mediation?; An example of a breakdown in a Workplace Relationship: Wendy and Mark; Just how does mediation work?; Finding your way around conflict resolution: what is special about mediation?; How mediation can be used within organizations; Workplace mediation for teams; Team mediation and group dynamics; Introducing mediation into your workplace: mediation providers, personnel policies and mediation practice in the organization ¢ Mediation in Action: Case Studies of real Life Workplace Mediations: Case studies of workplace mediation between two employees; Case studies of workplace mediation with teams; Case studies of workplace mediation for boardroom conflicts ¢ The Philosophy and Processes of Mediation: In support of Conflict Managers and Organizational development: Why do conflict arise? Some universal, individual and interpersonal models; Why and how should managers respond to conflict?; The philosophy of mediation and the business of empowerment; ˜Beyond mediation`: The culture of mediation and organizational development ¢ Contacting the authors ¢ Bibliography ¢ Index
About the Authors: Nora Doherty is one of the leading UK independent consultants in the field of workplace mediation for businesses and organizations, founder and Director of Professional Mediation Resolutions (PMR) Ltd, and she has been a mediator and trainer for many years.
Marcelas Guyler is a business trainer, communications and development consultant, workplace mediator, and principal consultant of the Mediation Cultures and Resolutions Group (MCRG).
Target Audience: Corporates, HR professionals, students & academics of management.
Special prices are applicable to the authorised sales territory only.
Prices are subject to change without prior notice. ISBN 9780749454753
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Pages : 208
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