0
17 years of experience17 years of Excellence
SUBJECTS
ADV. SEARCH
Indian Books on Discounts
  Exceptional Customer Service (Going Beyond Your Good Service to Exceed the Customer???s Expectation)
 

Exceptional Customer Service (Going Beyond Your Good Service To Exceed The Customer???S Expectation)

by David Mcnair, Lisa Ford, Bill Perry.

  Price : Rs 295.00
  Your Price : Rs 265.50
Discount
10
Out of Stock
 
Exceptional Customer Service is an essential tool for business owners and managers who want to create exceptional customer service in their business With over 70 years of combined experience in the customer service arena, the authors will help you make your business the best in delivering customer-focused service. Learn to ??? Create a positive first-and lasting-impression on customers ??? Improve your communication skills so you can stay in touch with your customers ??? The pros and cons of new technology-make sure that it gives customers what they need ??? Find new ways to keep your existing customers, while recruiting new ones ??? and so much more ! Filled with practical advice, real life examples, helpful tips and step by step instructions, Exceptional Customer Service provides a road map for changing the way your company serves customers-from the inside out! About Author: S Lisa Ford is a speaker, seminar leader, and author with 20 years of experience presenting to businesses, associations and governments. She is the author of several video tapes, including the #1 selling How to Give Exceptional Customer Service. David McNair worked with AT&T in positions founded on customer service. Today he is an organizational development consultant for employee and customer focus, and founder of The McNair Group. Bill Perry is a former navy captain and CEO of a non -profit organization that promotes customer service and continuous quality improvement. Today he is a journalist and president of The Charleston Center for High Performance Organizations . ISBN - 9781580624589
 


Pages : 216
Credit Cards
Payment accepted by All Major Credit and Debit Cards, Net Banking, Cash Cards, Paytm, UPI, Paypal. Our payment gateways are 100% secure.
Check Delivery
Books of Similar Interest
10%
The Investment Think Tank
by Harold Evensky
20%
How to Have a Beautiful Mind
by Edward De Bono
10%
The Everything Giant Book of Crosswords: From Easy to Challenging, More Than 300 Puzzles to Entertain You Around the Clock
by Charles Timmerman
20%
Essential Orthopaedics 4th Edition
by J. Maheshwari
18%
The Truth About Innovation
by Max Mckeown
Best Book Mart
Support

Call Us Phone : +91-9266663909
Email Us Email : support [at] bestbookmart.com
Working Hours Timing : 10:00 AM to 6:00 PM (Mon-Fri)
Powered By
CCAvenue
SSL Protection