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	The Concise Guide To Telephone Tactics by Graham Roberts - Phelps
	Price : Rs 175.00
	Your Price : Rs 157.50

The Book : Here is everything you will ever need to know about turning the telephone into a truly-effective business ally. A goldmine of information, tips and techniques, Concise Telephone Tactics is packed with examples, action-points, checklists, self-assessments and summaries.

Contents: Telephone Tactics for Customer Satisfaction: The telecommunications revolution; Creating a positive impression; Master the basics; Effective telephone guidelines; Helpful words and phrases; Advanced telephone rapport; Structuring a telephone call; Telephone skills assessment; Gathering information - key skills; Turning customer problems into opportunities; Confirming - key skills; Difficult situations - key skills; Dealing with angry customers; Assertiveness on the telephone; Attitude; Telephone skills - best practise summary; Customer service-application assignments

Gaining Appointments by Telephone: The importance of proactive prospecting; Sales is a numbers game; The most important step in the sales process; Ten top tips on making appointments; Making appointments: planning and preparation; Getting past gatekeepers; How to structure a call; Cold-calling blues; Warm - calling: A three-step method to increase your sales; Ideal appointment times; Example call; Prospect tracking; Appointment - application assignments

Achieving Better Sales Results on the Telephone: How to get even better sales results; Customer Focus; Selling and Customer service; An introduction to selling on the telephone; Structuring a sales call; Preparation, organisation and planning; Converting incoming calls into sales; Outgoing calls - working a list; Personal organisation; Activities levels; Voice projection; The sales call ; The voice that sells; Telephone sales questioning techniques; Features and benefits (FAB); Developing FAB statements; People buy for different reasons; Handling objections and questions; Overcoming objections; Closing the sales; Ending the call; Telephone selling - application assignmentsISBN - 9788176499477

Pages : 209

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The Concise Guide To Telephone Tactics

by Graham Roberts - Phelps