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Review: Even the most hardened of ECM professionals will find this book of great value.
– Chris Blaik, Director of Marketing for EMEA, EMC Corporation
Cameron writes in a refreshingly clear way, free of techno-speak and brochure-talk.
– Doug Miles, Director Market Intelligence, AIIM
Possibly the best way to get into ECM.... Pure content, no marketing!
– Nikos Anagnostou, Enterprise Technology Strategist, Microsoft EMEA
Description: Information is the lifeblood of knowledge. With so much to capture there is usually too little time and resource to make sense of it all. Enterprise Content Management aims to help you capture, preserve and deliver information as a corporate asset in a consistent, natural and re-usable way.
Split into two halves, this book presents a structured approach to developing an organisational repository of knowledge. The business guide provides the business prerequisites for establishing ECM, whilst the technical guide outlines the delivery aspects, including a future trends chapter.
• Fully capitalise on the information you hold
• Identify the type and value of vital information
• Develop a viable, consistent and measurable business case for ECM
• Get unique business and technical perspectives
• See how Wikileaks might benefit from ECM
Contents: STRUCTURE • Business and technical perspectives • Project lifecycle • PART 1: ECM BUSINESS GUIDE • INTRODUCTION • Definition of ECM • A short history of ECM • The future of ECM • Summary • CONTENT LIFECYCLE • ECM acquisition • ECM storage • ECM delivery • The history of information consumption • Case study: WikiLeaks • Measuring and valuing content • Summary • ORGANISATIONS • Relevance and retention of information • Timing and throughput of information • Contribution and responsibility for information • Ubiquity of information • Analysis and meaning of information • Summary • CONTENT MATURITY MODEL • The five stages of the content maturity model • Dimensions of the content maturity model • Stages of the content maturity model • Summary • COMPLIANCE AND GOVERNANCE • Corporate governance • Compliance • Records management • Summary • DEVELOPING A BUSINESS CASE • Structure of the business case • Reasons for adopting ECM • Options for managing change • Tangible and intangible ECM benefits • Developing a road map • Realising ECM benefits • Summary
PART 2: ECM TECHNICAL GUIDE • ARCHITECTURE AND TECHNOLOGY • Stakeholder challenges • An ECM technology review • Architectures • Service oriented architecture • ECM service components • Case study: finance industry • Summary • STORAGE • Business alignment • Increasing capacity • Managing tiers of storage • Valuing data • Storage medium • Storage technologies • Storage repositories • Summary • MANAGING CHANGE • Representations to concepts • The creation of ideas • Changing roles • Managing cultural change • Summary • TRANSFORMATION • Organisations’ content and exchange frameworks • Create a content and information strategy • Transformation planning avoids organisational stress • Bringing dimensions into alignment • Transitioning through stages • Summary • COMPLIANCE AND GOVERNANCE FRAMEWORK • Trust and privacy policies • Destruction policies • Enterprise and universal availability • Security • Data governance • Records management • Summary • BUSINESS AND PROGRAMME DELIVERY • Building the business case • Programme and project management • Breaking implementation into manageable steps • Delivery challenges • Classification process • Summary • FUTURE TRENDS • Collaborative technologies • Semantic structures • Attribute acquisition • Business intelligence • Cloud computing and SaaS • BIBLIOGRAPHY • Books • Articles • Internet References • Official publications ISBN - 9781906124670
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Pages : 172
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