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The idea of Delhi Metro took its birth as Delhi, a dynamic city, needed a proper public transportation system. Implementing a public transport infrastructure such as the Delhi Metro was not an easy task. The project could not in any way stop the city’s activities as that would affect the entire nation and, thus, the DMRC team had to navigate through various tight situations. DMRC ultimately got the job done ahead of time, breaking a few records and setting an example of management excellence for the entire world. This book provides crystal clear insights into how a project of such magnitude got done with such finesse and brilliance. The book has been written by , Mr Anuj Dayal, Head of Public Relations, Delhi Metro Rail Corporation Ltd. (DMRC), a person who was often very close to the centre of activity. The book gives an overview of the stupendous journey that the new age transport system has had in the national capital in the past 10 years and Sreedharan’s principles that made the Delhi Metro stand out from other government organizations. The book also chronicles the journey of Metro from the concept to construction to the running stage and the difficulties faced during the initial years. Each of these problems is, actually, a case study from the management perspective. The efficient management strategies that DMRC adopted in mitigating these problems gives a rare insight to the proactive approach and out-of-the box thinking of the DMRC engineers/managers. Integrity of the people involved in building the system, professional competency, target orientation, emphasis on punctuality, cleanliness and safety, crisis management, delegation of powers and speedy decisions are some of the 25 strategies that author says are being followed at Delhi Metro. The author has gone into detail on all 25 strategies and explained how they contributed to the success of the Delhi Metro.
Table of Contents:-
Overview
DMRC Management
Integrity
Professional Competency
Target Orientation
Role of Finance
Role of Legal Department
Role of Public Relations
Officials
Punctuality
Crisis Management
Cleanliness and Safety
The Pace of Construction
A Profitable Metro
Partnerships
Systems z-Vigilance & Audit
Environment
Economic Rate of Return
Outsourcing
Delegation of Power
Speed of Decisions
Consultancy
Balancing Different Streams
Customer Care
Personal Fitness
Steady Leadership
ISBN - 9789350674499
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Pages : 140
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