My Account
View Cart
Log-out
0
17 years of Excellence
SUBJECTS
ADV. SEARCH
Home
>
Subjects
>
Development Studies
Business Focused It And Service Excellence, 2/E
by David Miller
Price :
Rs
395.00
Your Price :
Rs
355.50
10
˜David Miller makes the reader think about how IT activities really contribute value to the business. Building on familiar techniques such as EFQM and ITIL V3, his models dig deep into how business value in IT can be analysed, assessed and improved. A good read for existing and aspiring CIOs`.
Bob Assirati “ Projects Director, office of Government Commerce (OGC).
IT plays a crucial role in the success of most businesses, and this radical re-think on service delivery helps create a more accurate alignment between the two. Based on a revolutionary, new service excellence model, it allows service providers to gain a clearer understanding of the businesses they serve, while providing customers with the tools neccessary to more effectively measure the service they receive.
Key areas covered include:
¢ The secret of delivering successful services
¢ How to identify shortfalls in service excellence
¢ Assessing IT skills and testing corporate IT governance
¢ Building service improvement programmes
¢ The new Maturity Model and the pressure of service providers
ISBN 9781902505886
Pages : 395
Payment accepted by All Major Credit and Debit Cards, Net Banking, Cash Cards, Paytm, UPI, Paypal. Our payment gateways are 100% secure.
Check Delivery
Pls. enter your postal pincode.
Pls. enter valid Indian Postal Pincode.
Books by Same Author
15%
CWAP CERTIFIED WIRELESS ANALYSIS PROFESSIONAL OFFICIAL STUDY GUIDE EXAM PWO-270
by DAVID A.WESTCOTT,DAVID D.COLEMAN,PETER MACKENZIE,BEN MILLER
10%
NATIONAL RESPONSIBILITY AND GLOBAL JUSTICE
by DAVID MILLER
20%
Hindu Monastic Life: The Monks and Monasteries of Bhubaneswar
by David M. Miller, Dorothy C. Wertz
10%
Derivatives (HB)
by Dubofsky, David a. & Miller, Thomas W. Jr.
10%
Security Information and Event Management (SIEM) Implementation
by David R. Miller,
Books of Similar Interest
22%
India 2020: A Vision for the New Millennium (Paperback)
by A P J Abdul
10%
Awakening Giants, Feet of Clay: Assessing the Economic Rise of China and India
by Pranab Bardhan
10%
Enabling Development
by World Food Programme
18%
Sustainable Development at Risk - Ignoring the Past
by Joseph H Hulse
20%
Human Development : The New Approach To Development Strategies
by Keya Sengupta
Support
Phone :
+91-9266663909
Email :
support [at] bestbookmart.com
Timing :
10:00 AM to 6:00 PM (Mon-Fri)
Quick Links
View Cart
My Account
Terms & Conditions
Privacy Policy
Return Policy
More Links
Our Subjects
Our Publishers
Powered By