Best Book Mart

SUBJECTS

ADV. SEARCH

Business Focused IT and Service Excellence, 2/e

	Business Focused It And Service Excellence, 2/E by David Miller
	Price : Rs 395.00
	Your Price : Rs 355.50

˜David Miller makes the reader think about how IT activities really contribute value to the business. Building on familiar techniques such as EFQM and ITIL V3, his models dig deep into how business value in IT can be analysed, assessed and improved. A good read for existing and aspiring CIOs`.

Bob Assirati “ Projects Director, office of Government Commerce (OGC).

IT plays a crucial role in the success of most businesses, and this radical re-think on service delivery helps create a more accurate alignment between the two. Based on a revolutionary, new service excellence model, it allows service providers to gain a clearer understanding of the businesses they serve, while providing customers with the tools neccessary to more effectively measure the service they receive.

Key areas covered include:

¢ The secret of delivering successful services
¢ How to identify shortfalls in service excellence
¢ Assessing IT skills and testing corporate IT governance
¢ Building service improvement programmes
¢ The new Maturity Model and the pressure of service providers
ISBN 9781902505886

Pages : 395

Payment accepted by All Major Credit and Debit Cards, Net Banking, Cash Cards, Paytm, UPI, Paypal. Our payment gateways are 100% secure.

Check Delivery

Books by Same Author

18%

Foundations of Lodging Management, 2/e
by David K. Hayes Jack D. Ninemeier Allisha A Miller

15%

Designed for Habitat: Collaborations with Habitat for Humanity
by David Hinson and Justin Miller

10%

POLITICAL PHILOSOPHY :(very short story)
by MILLER DAVID

10%

Derivatives-Valuation and Risk Management
by David A. Dubofsky, and Thomas W. Miller

20%

Hindu Monastic Life: The Monks and Monasteries of Bhubaneswar
by David M. Miller, Dorothy C. Wertz

Books of Similar Interest

20%

Politics Of Internationsl Economic Relations ( Fourth Edition)
by Joan Edelman

20%

Does Aid Work In India
by Michael Lipton

12%

Dynamics of Watershed Development and Livelihood in India
by S.S.P. Sharma & U.H. Kumar

12%

Growth of sugar cooperatives and Economic Development
by B.D. Khandare V.B. Bhise

Urban Development and Sustainable transport
by P. Anbalagan

Support

Phone : +91-9266663909

Email : support [at] bestbookmart.com

Timing : 10:00 AM to 6:00 PM (Mon-Fri)

Quick Links

View Cart
My Account
Terms & Conditions
Privacy Policy
Return Policy

Business Focused It And Service Excellence, 2/E

by David Miller