My Account
View Cart
Log-out
0
17 years of Excellence
SUBJECTS
ADV. SEARCH
Home
>
Subjects
>
Others
Increasing Customer Loyalty: Harvard Business Review
by Harvard Business Review
Price :
Rs
595.00
Your Price :
Rs
535.50
10
Book Summary of Increasing Customer Loyalty: Harvard Business Review
How do you keep your customers coming back-and get them to bring others`
If you need the best practices and ideas for making your customers loyal and profitable but don`t have time to find them this book is for you. Here are nine inspiring and useful perspectives, all in one place.
This collection of HBR articles will help you:
Turn angry customers into loyal advocates
Get more people to recommend you
Boost customer satisfaction by satisfying your employees
Focus on profitable customers--whether they`re loyal or not
Invest in the right CRM technology for your business
Mine customer data for more effective marketing
Increase your customers` lifetime value
Table of Contents
Stop Trying to Delight Your Customers
Matthew Dixon, Karen Freeman & Nicholas Toman
Companies and the Customers Who Hate Them
Gail McGovern & Youngme Moon
The One Number You Need to Grow
Frederick F. Reichheld
Putting the Service-Profit Chain to Work
James L. Heskett, Thomas O. Jones, Gary W. Loveman, W.Earl Sasser, Jr. & Leonard A. Schlesinger
The Mismanagement of Customer Loyalty
Werner Reinartz & V. Kumar ISBN
978142216252
Pages : 221
Payment accepted by All Major Credit and Debit Cards, Net Banking, Cash Cards, Paytm, UPI, Paypal. Our payment gateways are 100% secure.
Check Delivery
Pls. enter your postal pincode.
Pls. enter valid Indian Postal Pincode.
Books by Same Author
20%
Communicate Better With Everyone (HBR Wo
by HARVARD BUSINESS REVIEW
20%
HBR Guide to Thinking Strategically (HBR
by HARVARD BUSINESS REVIEW
10%
HBR`S 10 Must Reads On Managing Yourself
by Harvard Business Review
22%
HBR`s 10 Must Reads on Strategy 2-Volume
by Review, Harvard Business
10%
Management Tips
by Harvard Business Review
Books of Similar Interest
20%
CBSE Exam Ready Series - Economics for Class 12th
by Rajnish Ranjan, Shalu Nayyar
22%
The Complete Art of Guild Wars: ArenaNet
by Created by ArenaNet and NC Soft
20%
RADIOGRAPHIC FOR TECHNICIANS,R.P.2006 1/e Edition
by Gupta
10%
Academic Writitng Practice for IELTS
by Sam McCarter
20%
The 33
by Jonathan Franklin
Support
Phone :
+91-9266663909
Email :
support [at] bestbookmart.com
Timing :
10:00 AM to 6:00 PM (Mon-Fri)
Quick Links
View Cart
My Account
Terms & Conditions
Privacy Policy
Return Policy
More Links
Our Subjects
Our Publishers
Powered By