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THE REAL a€“ TIME CONTACT CENTER : STRATEGIES, TACTICS, AND TECHNOLOGIES FOR BUILDING A PROFITABLE SERVICE AND SALES OPERATION

	The Real A€“ Time Contact Center : Strategies, Tactics, And Technologies For Building A Profitable Service And Sales Operation by Fluss, Donna
	Price : Rs 325.00
	Your Price : Rs 276.25

It is a practical guide to building a service infrastructure that will simultaneously exceed your customers` expectations, and build revenues.

This book is packed with step-by-step implementation plans for making the transformation from a reactive cost center to a proactive revenue generator.

This book will help you to :

¢ Sort through the technologies and systems that enable real-time contact centers, and learn the best ways to use them.

¢ Build profitable relationships with sales and marketing.

¢ Reduce costs by strengthening your self-service applications to improve their efficiency and to reduce dependence on service representatives.

¢ Hire, train and motivate staff to keep your contact center at the top of its game.

¢ Make smart, ethical decisions regarding offshore outsourcing.isbn-9788120337541