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Contact US! - Call center English skills - Coursebook (Cambridge University Press)

	Contact Us! - Call Center English Skills - Coursebook (Cambridge University Press) by Jane Lockwood & Hayley Mccarthy
	Price : Rs 340.00
	Your Price : Rs 278.80

Contact US! has been carefully developed to meet the needs of call center agents who require communication training. It aims to develop high-end professional English language communication skills for successful interactions with customers in the USA.

The course consists of 10 units with a total of about 100 hours of motivating and highly relevant training material. Units have been designed in a way that allows trainers to select materials flexibly from the book according to the needs of learners.

The program has been developed by FuturePerfect Business English specialists “ a team of applied linguistics researchers, curriculum and materials designers and assessment professionals specializing in the BPO industry and call centers in particular.
¢ Practices a unique blend of skills: active listening and effective speaking; understanding and managing soft skills; reading on screen and providing information; and developing intercultural understanding.
¢ Caters for different learning styles and is highly communicative in approach.
¢ Uses the Business Processing Language Assessment Scales (BUPLAS) to measure both communication gains and intercultural competencies.
¢ Is strongly grounded in current research and draws on extensive experience with leading global call center and BPO organizations.isbn-9780521149075

Pages : 116