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Communications is the key to success in any business. Whether you are trying to sell a product, answer a query or complaint from a customer or convince your colleagues to follow a certain course of action, good communication often means the difference between success and failure.
This book is written for everyone who wants to master the skill of good communication in business - from business people and government officials to business students and English language learners. It is:
· A self-help guide for people in business or at work who want to improve their communication skills
· A resource for business students at tertiary level, especially students of the new business vocational diploma
· A guide to resource for students in other countries who may wish, or need, to learn business English as part of their general business course.
The aim of this book is to give a good grounding in writing and speaking English in business situations, including:
· Constructing sentences and paragraphs
· Planning what you are going to say
· Laying out documents, including letters, memos, e-mails, reports and incorporating tables and charts
· Achieving good business style
· Making and answering requests, writing sales letters, making and answering complaints, clarifying complex problems, presenting reports, making presentations and conducting meetings
· Avoiding common grammatical and punctuation mistakes
· Aiding correct spelling and vocabulary including commonly misspelt and confused words.
ISBN-9788130914558
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Pages : 172
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